Complete our online booking request form or contact us directly. We'll confirm availability, provide a final quote, and send your booking confirmation.

No. Submitting a booking request does not guarantee availability. Your booking is only confirmed once you receive confirmation from DRVHER Chauffeurs.

Yes. We monitor incoming flights to help ensure a timely airport pickup in the event of delays.

Our vehicle can accommodate up to 6 passengers without luggage or 4 passengers with standard luggage.

Booster seats are available upon request for $10 per seat. We do not provide infant capsules or harness child seats and are unable to transport children who require these restraints.

Yes. Your booking includes 15 minutes of complimentary waiting time. Additional waiting time is charged at $25 per 15-minute interval (or part thereof).

Yes. Additional pickup or drop-off stops can be added for $10 per stop.

We accept Visa, Mastercard, American Express, EFTPOS and cash through our secure square payment system.To secure your booking, full payment is required prior to your scheduled service. Once your booking has been accepted, a secure square payment link will be sent to you via SMS or email. Your booking is confirmed once payment has been received.If you wish to pay by cash, this must be arranged in advance, and payment is due at the commencement of your journey.

Yes. Cancellations made 48 hours or more before your scheduled pickup will receive a full refund.Cancellations made between 24 and 48 hours before your booking may incur a 50% cancellation fee.Cancellations made less than 24 hours before the scheduled pickup, or failure to attend your booking (no-show), are non-refundable.If you need to amend or cancel your booking, please contact us as soon as possible.

DRVHER Chauffeurs respects your privacy. Personal information collected through our website or during the booking process is used solely to provide our chauffeur services, communicate with you regarding your booking, process payments, and comply with legal obligations.We do not sell or share your personal information with third parties except where required to complete your booking, comply with the law, or where you have provided consent.Reasonable measures are taken to protect your personal information from unauthorised access, misuse, or disclosure.By using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy.

All bookings are subject to vehicle availability and are only confirmed once accepted by DRVHER Chauffeurs. Submission of a booking request does not guarantee availability.Your booking includes 15 minutes of complimentary waiting time. Additional waiting time is charged at $25 per 15-minute interval (or part thereof), as your chauffeur and vehicle remain exclusively reserved for your booking.Additional pickup or drop-off locations are available upon request and incur a fee of $10 per additional stop, unless otherwise agreed.Booster seats are available upon request for $10 per seat. Please note that infant capsules and harness child seats are not provided, and children requiring these restraints cannot be accommodated.For your comfort and safety, our vehicle accommodates a maximum of 6 passengers without luggage or 4 passengers with standard luggage. If travelling with oversized or additional luggage, please advise us when making your booking to ensure suitable arrangements can be made.Passengers are expected to treat the vehicle with care and respect at all times. Any damage caused to the vehicle by a passenger, whether accidental or intentional, will result in the booking customer being liable for the full applicable insurance excess, together with any costs not covered by the insurer.A $500 cleaning fee will apply if the vehicle requires professional cleaning due to spills, food, excessive dirt, bodily fluids (including vomiting), smoking, vaping, or any other condition requiring the vehicle to be professionally cleaned, deodorised, or temporarily removed from service.

For the safety and comfort of all passengers and the chauffeur, DRVHER Chauffeurs reserves the right to refuse service or immediately terminate a booking if any passenger behaves in a manner that is abusive, aggressive, threatening, intoxicated, unlawful, or otherwise compromises the safety of the driver, passengers, or vehicle. In such circumstances, no refund will be provided.Passengers are expected to treat the vehicle with care and respect at all times. Any damage caused to the vehicle by a passenger, whether accidental or intentional, will result in the booking customer being liable for the full applicable insurance excess, in addition to any costs not covered by the insurer.A $500 cleaning fee will apply if the vehicle requires professional cleaning due to spills, food, excessive dirt, bodily fluids (including vomiting), smoking, vaping, or any other condition that requires the vehicle to be professionally cleaned, deodorised, or temporarily removed from service.While every effort is made to provide a reliable and punctual service, DRVHER Chauffeurs is not liable for delays, missed connections, or losses resulting from circumstances beyond our reasonable control, including traffic congestion, road closures, accidents, adverse weather conditions, mechanical breakdowns, or other unforeseen events. Although every reasonable effort will be made to minimise delays, journey times cannot be guaranteed.By submitting a booking request or accepting a confirmed booking with DRVHER Chauffeurs, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, including our Privacy Policy and Cancellation Policy.